Privacy Policy – RBH Fitness

Effective Date: 01:08:2025

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RBH Fitness (“we”, “our”, or “us”) is committed to protecting your privacy and handling your data in a transparent and secure manner. This Privacy Policy explains what information we collect, how we use it, and your rights under UK and EU data protection law.

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1. Information We Collect

We may collect the following categories of information when you use the RBH Fitness app, website, or related services:

• Personal Information – including your name, email address, telephone number, billing address, and payment details when you register, purchase, or book services.

• Health Information (optional) – if you choose to share details related to your exercise needs, back care, or menopause support, in order for us to provide a safe and effective service.

• Usage Data – information about your interaction with the app or website, such as pages visited, classes booked, and features used.

• Device Data – including device type, operating system, and app performance information.

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2. How We Use Your Information

We process your information for the following purposes:

• To provide access to classes, courses, and digital resources.

• To manage bookings, subscriptions, and product orders.

• To process payments securely.

• To communicate with you about updates, services, or support.

• To improve our app, website, and services.

• To meet legal or regulatory obligations.

We rely on legal bases such as contract (to deliver services you request), consent (where you choose to share health information or subscribe to marketing), and legitimate interest (to improve services and maintain security).

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3. Sharing Your Information

We do not sell your personal data. We may share it only in the following cases:

• Service Providers – such as secure payment processors, hosting services, or email providers who assist in delivering our services.

• Legal Requirements – if required by law, regulation, or legal proceedings.

• Business Transactions – in the event of a merger, restructuring, or transfer of assets.

All third parties are required to handle your data securely and in line with UK GDPR.

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4. Data Security

We implement appropriate technical and organisational measures to protect your information from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

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5. Data Retention

We will retain your personal data only for as long as necessary to provide services and comply with legal obligations. Health information, if provided, will be stored only with your consent and deleted if you withdraw consent.

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6. Children’s Privacy

RBH Fitness services are not directed at children under 16. We do not knowingly collect data from children.

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7. Your Rights

Under data protection law, you have the right to:

• Access the personal information we hold about you.

• Request correction or deletion of your data.

• Withdraw consent at any time (for example, for health information or marketing).

• Object to processing or request restriction of processing.

• Request data portability.

• Lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.

To exercise these rights, contact us at rbhfitnesswales@gmail.com

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8. International Data Transfers

Where data is transferred outside the UK or European Economic Area (EEA), we ensure it is protected through legal safeguards such as standard contractual clauses.

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9. Changes to this Policy

We may update this Privacy Policy from time to time to reflect changes in law, technology, or our services. The most recent version will always be available on our website.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

rbhfitnesswales@gmail.com

07967045322